Feed Media

Crisis Communications

From high-profile headlines to internal disruptions, crises demand swift, strategic communication. Feed Media partners with brands to manage response, align messaging, and maintain trust—publicly and behind the scenes. Whether an issue unfolds quietly or plays out in real time across traditional and social media, we help clients act fast without losing control of the narrative.

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PR Services ToSupport Your Crisis Response

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Crisis Planning

We work with executive teams to develop practical, proactive plans—so communications are clear and coordinated when the unexpected happens.

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Message Development

We craft clear, empathetic messaging for all key audiences: internal teams, customers, partners, media, and the general public.

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Spokesperson Preparation

From talking points to Q&As, we equip spokespeople with the tools they need to speak confidently and credibly under pressure.

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Media Relations

We manage press outreach and incoming media inquiries, ensuring statements are aligned, timely, and consistent across platforms.

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Social Media Strategy

We monitor sentiment, coordinate social messaging, and help brands respond in ways that are calm, human, and on-brand.

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Post-Crisis Recovery

After the immediate response, we help clients rebuild trust, communicate progress, and move forward with integrity.

Put Crisis Communications Expertise on Your Side

Facing a sensitive issue or high-stakes moment? Let’s talk.

“We have been so impressed with Feed Media. Not only have we seen a ton of press attention, but the team is so easy to work with. Their involvement goes well beyond just PR meetings – they build trust with our teams. As a first experience with a PR agency, Feed Media has made it nothing but positive and fun.”

–Emily Biederman, Secret Sauce Restaurant Group

About Feed Media

With two decades of experience—and deep roots in hospitality, tech, food, and more—we know how to guide brands through challenging moments. Our crisis communications work isn’t off-the-shelf. It’s grounded in strategy, tailored to your situation, and built to protect your reputation when it matters most.

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What’s On Our Mind

Why
Work with Feed Media

Our team has guided organizations through everything from local controversies to national media scrutiny—helping brands preserve trust, communicate with care, and maintain control in fast-moving situations. We work seamlessly with internal teams, legal counsel, and leadership to deliver the right message at the right time—on record or behind the scenes.

Our Approach

We bring the same focus and discipline to crisis communications that we bring to every aspect of PR. That means fast-turn strategic planning, clear and coordinated messaging, and hands-on support from senior team members. We work closely with leadership and internal stakeholders to ensure every communication—internal or external—supports your values and protects your reputation.

And like all Feed Media work, we only bill for actual hours worked. If the scope shifts, we’ll talk it through first. If we go over on time for the same scope, you won’t be charged extra.

Here’s How It Works:

We quickly gather context, identify key stakeholders, and evaluate risks across internal and external audiences. This shapes the strategy and response timeline.

We craft talking points, draft holding statements, and align communications across channels. We coordinate with legal, HR, and leadership to ensure consistency.